Trainline Help (FAQ)

Trainline for Business

  • [Business] How to access your invoices
  • [Business] Can I link my existing personal account to my Business account?
  • [Business] How to add, edit or delete users
  • [Business] How to connect my Trainline Europe and SAP CONCUR accounts
  • [Business] Roles and permissions
  • [Business] Subscription plans and pricing
  • [Business] How to add a FCE number & Negotiated fares from Eurostar, NTV (Italo) and Trenitalia
  • [Business] Who receives the confirmation and cancellation emails for tickets?
  • [Business] Why do I have access to tickets that I did not book?
  • [Business] How to make a purchase request
  • [Business] How to reserve tickets for other users
  • [Business] How to approve or refuse a purchase request
  • [Business] Centralized payment with a corporate card or AMEX BTA card
  • [Business] Can I use a shared mail email account?
  • Open an Trainline for Business account for my Company
  • [Business] What is the difference between the free subscription and the premium subscription?
  • [Business] Integrate International SOS to my Trainline account
  • [Business] Understanding the consumption statistics

Categories

  • Making a Reservation
  • Planning my trip
  • My Tickets
  • Seating
  • Payment
  • Ticket Changes, Refunds & Cancellations
  • Stations & Connections
  • Booking or Technical Issues
  • My Account & Passengers
  • My Cart
  • Bikes, Pets & Age-Related Discounts
  • Rail Operators & Pricing
  • Ticket Terms & Conditions
  • Trainline
  • Trainline for Business
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