Who receives the confirmation and cancellation emails for tickets?
If I buy two tickets for two colleagues (i.e. users of my organisation), will they also receive them? If they then go to cancel these tickets, will I be notified as well? The answer is yes - for both cases. Our email notification system works the following way:
- The user who the ticket was purchased for will always receive a confirmation by email.
- We add everyone else who took part in the reservation (e.g. the person who made the booking) in copy of the confirmation email.
Here are a few examples to help you recap how this applies to different scenarios:
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| Recipient | In CC |
Example | |
| Ticket confirmation |
The traveller(s). | The user who made the reservation. |
An Organisation Member makes a reservation for 5 other users. The order confirmation email is sent to all 5 users. The Organisation Member is in the CC. |
| Cancellation/Refund | The traveller(s). |
The user who cancelled and the user who made the reservation. |
A Traveller cancels the ticket booked by an Organisation Member. The cancellation email is sent to the the traveler and the Organisation Member is in CC. |
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| Recipient | In CC | Example | |
| Ticket confirmation |
The traveller(s). | The user who made the reservation. The user responsible for the payment. |
A Travel Assistant makes a reservation for 5 users. This is validated by a Supervisor. The order confirmation email is sent to all 5 users. The Travel Assistant and the Supervisor are in the CC. |
| Cancellation/Refund | The traveller(s). | The user who cancelled and the user who made the reservation. |
A Traveller cancels the ticket that had been validated by a Supervisor. The cancellation/refund email is sent to the Traveller. The Supervisor is in CC. |