[Business] Who receives the confirmation and cancellation emails for tickets?

This answer is specific to Trainline for Business users.

If I buy two tickets for two colleagues (i.e. users of my organisation), will they also receive them? If they then go to cancel these tickets, will I be notified as well? The answer is yes - for both cases. Our email notification system works the following way:

  • The user who the ticket was purchased for will always receive a confirmation by email.
  • We add everyone else who took part in the reservation (e.g. the person who made the booking) in copy of the confirmation email.

Here are a few examples to help you recap how this applies to different scenarios:

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Email Recipient In CC
Example
Ticket confirmation
The traveller(s).

The user who made the reservation.

An Organisation Member makes a reservation for 5 other users. The order confirmation email is sent to all 5 users. The Organisation Member is in the CC.
Cancellation/Refund The user who made the reservation.
The user who canceled the reservation.
A Traveler cancels the ticket booked by an Organisation Member.The cancellation email is sent to the Organisation Member.
The Traveler is in the CC.

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Email Recipient In CC Example
Ticket confirmation
The traveller(s).

The user who made the reservation.

The user responsible for the payment.

A Travel Assistant makes a reservation for 5 users. This is validated by a Supervisor.
The order confirmation email is sent to all 5 users.
The Travel Assistant and the Supervisor are in the CC.
Cancellation/Refund The user who made the reservation. The user who canceled the reservation.
A Traveler cancels the ticket that had been validated by a Supervisor.
The cancellation/refund email is sent to the Supervisor.
The Traveler is in the CC.