Trainline Help (FAQ)

Ticket Changes, Refunds & Cancellations

  • What happens if I miss my train?
  • How do I cancel and refund my ticket?
  • How do I contact Trainline? Do you have a phone hotline?
  • Can I take a different train than the one I booked?
  • I accidentally bought the wrong ticket!
  • How do I exchange my ticket?
  • Can I change the name on my ticket?
  • Why can’t I refund my ticket?
  • Delayed trains and strikes: how to receive compensation
  • I have cancelled my ticket but have not yet received my refund. Why?
  • Can I get a refund directly from the rail operator?
  • I’ve made a double booking!
  • Can you add someone into my reservation?

Categories

  • Making a Reservation
  • Planning my trip
  • My Tickets
  • Seating
  • Payment
  • Ticket Changes, Refunds & Cancellations
  • Stations & Connections
  • Booking or Technical Issues
  • My Account & Passengers
  • My Cart
  • Bikes, Pets & Age-Related Discounts
  • Rail Operators & Pricing
  • Ticket Terms & Conditions
  • Trainline
  • Trainline for Business
Sorry! No matches were found. Try again or have a look at our categories below.

© Trainline 2021. Powered by Help Scout

This contact form is disabled