Trainline Help (FAQ)

Ticket changes, refunds & cancellations

  • How do I cancel and refund my ticket?
  • How do I contact Trainline?
  • How do I exchange my ticket?
  • Delayed trains and strikes: how to receive compensation
  • Can I get a refund directly from the rail operator?
  • There is a strike and my train is not running! What do I do?
  • Can you add someone into my reservation?

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  • Ticket changes, refunds & cancellations
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