Trainline Help (FAQ)

Ticket changes, refunds & cancellations

  • What happens if I miss my train?
  • How do I cancel and refund my ticket?
  • How do I contact Trainline? Do you have a phone hotline?
  • Can I take a different train than the one I booked?
  • I accidentally bought the wrong ticket!
  • How do I exchange my ticket?
  • Can I change the name on my ticket?
  • Why can’t I refund my ticket?
  • I have cancelled my ticket but have not yet received my refund. Why?
  • Delayed trains and strikes: how to receive compensation
  • Can I get a refund directly from the rail operator?
  • I’ve made a double booking!
  • Can you add someone into my reservation?

Categories

  • Business management
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  • Planning my trip
  • My tickets
  • Seating
  • Payment
  • Ticket changes, refunds & cancellations
  • Stations and connections
  • Booking or technical issues
  • My account & passengers
  • My cart
  • Bikes, pets & age-related discounts
  • Rail operators and pricing
  • Ticket terms & conditions
  • About us
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