Ticket changes, refunds & cancellations

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• What happens if I miss my train?
• How do I cancel and refund my ticket?
• How do I contact Trainline? Do you have a phone hotline?
• Can I take a different train than the one I booked?
• I accidentally bought the wrong ticket!
• How do I exchange my ticket?
• Can I change the name on my ticket?
• Why can’t I refund my ticket?
• I have cancelled my ticket but have not yet received my refund. Why?
• Delayed trains and strikes: how to receive compensation
• Can I get a refund directly from the rail operator?
• I’ve made a double booking!
• Can you add someone into my reservation?