How do I contact Trainline?

We have tried to make our Help Section as educational as possible. So in order to save you time, it will be most beneficial to you if you try to look for you answer in these pages.

In almost all cases our customers can find the answer they are looking for in our FAQ.

If your query concerns a domestic ticket for the U.K., you can find your answers in this dedicated help section or contact our British customer support team.

European rail: contact our support team

If you haven’t been able to find an answer to your question, we invite you to get in touch with us. We’re always happy to help and will respond as quickly as we can.

If you are in an emergency, we recommend calling the rail operator directly.

Do you need some travel or route advice?

We love providing you with the best customer service possible. However we cannot give you individual travel advice or assist you in planning your trip details. We also cannot book tickets on your behalf.