Trainline Help (FAQ)

Booking or Technical Issues

  • Why has my ticket search failed?
  • How do I contact Trainline? Do you have a phone hotline?
  • I accidentally bought the wrong ticket!
  • Why haven't I received my confirmation email or why is my ticket in preparation?
  • I didn’t receive any tickets but I was still charged!
  • Do you have a phone hotline in case of emergency?
  • I’ve made a double booking!
  • How do I make a reservation or sign in?
  • I cannot open the attachment in my email
  • I want to depart/arrive at a different station but Trainline won’t let me. Why?
  • Why can’t I find a direct route for my train?

Categories

  • Making a Reservation
  • Planning my trip
  • My Tickets
  • Seating
  • Payment
  • Ticket Changes, Refunds & Cancellations
  • Stations & Connections
  • Booking or Technical Issues
  • My Account & Passengers
  • My Cart
  • Bikes, Pets & Age-Related Discounts
  • Rail Operators & Pricing
  • Ticket Terms & Conditions
  • Trainline
  • Trainline for Business
Sorry! No matches were found. Try again or have a look at our categories below.

© Trainline 2021. Powered by Help Scout

This contact form is disabled