Trainline Help (FAQ)

Booking or technical issues

  • Why has my ticket search failed?
  • How do I contact Trainline? Do you have a phone hotline?
  • I accidentally bought the wrong ticket!
  • Why haven't I received my confirmation email or why is my ticket in preparation?
  • Do you have a phone hotline in case of emergency?
  • I didn’t receive any tickets but I was still charged!
  • I’ve made a double booking!
  • I cannot open the attachment in my email
  • How do I make a reservation or sign in?
  • I want to depart/arrive at a different station but Trainline won’t let me. Why?
  • Why can’t I find a direct route for my train?

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