[Business] Roles and permissions

This answer is specific to Trainline for Business users.

Travel management

All travellers have access to their tickets in their account. They are able to change or cancel them.

Standard free subscription (2 roles)

There are two roles: Organisation Member and External Guest. Unlike the Organisation Member, an External Guest does not have a Trainline account. The Organisation Member makes the reservation for the External Guest, who then receives the tickets and booking confirmation by email.

An Organisation Member can make a reservation for him/herself and for other Members/External Guests.

Permissions External Guest Organisation Member
Pre-book a ticket  
for themselves
-
Pre-book a ticket 
for multiple passengers
-
Pay a ticket         
for multiple travellers
-

Premium Subscription

There are 5 different roles for managing your business’ travels. You can edit a user’s role at any time.

Permissions External Guest Traveller Travel Assistant Travel Manager
Supervisor
Pre-book a ticket  
for themselves
-
Pre-book a ticket 
for multiple passengers
- -
Pay a ticket         
for multiple passengers
- - -
Validate
a purchase
request
- - - -

Account management

Administrator

Administrators can add new users, access invoices and edit the organisation's parameters.

The Administrator role is independent from the Organisation Membership roles. It can be given to a Traveller, a Travel Assistant, a Travel Manager or a Supervisor.

How do I add an Administrator? 

To add an Administrator, you have to be one yourself. If that’s the case, click on the Organisation icon on the top right corner and then proceed to Settings on the left hand side. From there, you can add any organisation member as an Administrator.

Travel Consultant

The Travel Consultant has access to all the tickets of the organisation (even if s/he is not traveling and has not bought the ticket).

This can be useful in case of absence of the traveler and the payer, to cancel, modify, or pay for a ticket in their place.

We can assign this role to one or more people in your organisation. If you are interested, do not hesitate to write to us.