Why do I have access to tickets that I did not book?

Sometimes you may see tickets in your account that you did not book yourself. Though there’s no need to panic and instead you’ll find there’s a good explanation for this.

Tickets in your cart

A ticket is displayed in your cart due to the following reasons:

• You have pre-booked the ticket yourself.
• Someone has asked that you approve this reservation in the form of a purchase request. You then have the choice of approving or refusing this request.
• You have the Travel Consultant role so you see all bookings in your organisation.

Reserved tickets

A ticket is displayed in the Tickets section of your account for the following reasons:

• You have booked this ticket yourself.
• You have approved and paid this ticket. In this case, we display: ‘You have paid for this ticket reserved by...’ (Premium subscription only).
  
• Someone else has booked this ticket on your behalf or you are apart of their reservation. In this case, we display: ‘This ticket has been reserved by...’ (Premium and Free subscriptions).
• You have the Travel Consultant role so you see all bookings in your organisation.