How will I receive and print my tickets?

Retrieving your ticket depends on the type of ticket you have and the rail operator. 

In general you can rely on the instructions in your confirmation emails, as they will provide you with the necessary steps and will of course adapt to each rail operator and ticket type.

Select a carrier:

SNCF and Lyria tickets

For SNCF reservations, we provide print-at-home etickets.
  • You can print them yourself on A4/Letter sized paper
  • Present the tickets’ barcode using our Android or iOS apps
  • Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
  • Retrieve them from a SNCF ticket office at a station using your booking reference and name

Eurostar tickets

For Eurostar reservations, we provide print-at-home etickets.

  • You can print them yourself on A4/Letter sized paper
  • Present the tickets’ barcode using our Android or iOS apps

Thalys tickets

For Thalys reservations, you will receive a print-at-home eticket (sent to you by Thalys).

  • You can print it yourself on A4/Letter sized paper
  • Display the tickets’ barcode (which is attached to the confirmation email sent to you by Thalys) on your smartphone or tablet
  • If you have a Thalys TheCard then you won’t need to print anything. Simply display your TheCard upon inspection on board
I did not receive my Thalys confirmation email or eticket
Sometimes the confirmation email, which also acts as your eticket, is re-directed to your spam box or some email providers block the email altogether. No worries, there is a solution.
Go to Thalys' website and click 'My tickets' at the top right of the page. You will be asked for your PNR/Reservation code (the 6-letter reference provided to you after purchase) and a passenger's last name. Enter these details and you will be able to download your etickets or re-send them to your email address yourself.

Deutsche Bahn tickets

You will receive your Deutsche Bahn e-ticket (‘Online-Ticket’) attached as a PDF file in your confirmation email. You can also download it directly from your account, in the tickets section.

Your ticket can be presented on board using one of the following methods:

  • Print it on A4 or letter sized paper;
  • Present the tickets’ barcode using our Android or iOS apps;
  • You will also receive a Mobile-Ticket in your confirmation email, as a .PNG file, which you are simply able to download to your phone and display on board.

Trenitalia and Italo tickets

For Trenitalia and Italo reservations, you will receive a print-at-home eticket.
  • You can print them yourself on A4/Letter sized paper
  • Present the tickets’ barcode using our Android or iOS apps

Renfe and Renfe-SNCF tickets

For Renfe reservations, you will receive a print-at-home eticket.

  • You can print them yourself on A4/Letter sized paper
  • Present the tickets’ barcode using our Android or iOS apps

OUIGO tickets

You will receive your OUIGO ticket 4 days before departure (or immediately if you buy your ticket less than 4 days before departure). OUIGO tickets must be printed on A4 sheet or presented via the OUIGO mobile application. Check the email address carefully: if it is not correct, you won’t receive your tickets.
If your departure is in less than 4 days and you still have not received your OUIGO tickets, you can collect them directly from their site, with the reservation number and the e-mail address you used for the reservation by clicking here. 
If you do not have the ticket reference, you can still find them by clicking here. You can then download the tickets via the link at the top right

SNCB, DSB, and NS tickets

For SNCB reservations, you will receive a print-at-home eticket.

  • You can print them yourself on A4/Letter sized paper
  • Present the tickets’ barcode using our Android or iOS apps

ÖBB tickets

For OBB reservations, you will receive an eticket.

  • You can print them yourself on A4/Letter sized paper
  • Present the tickets’ barcode using the PDF attachment or our Android or iOS apps

Relevant Articles