How will I receive and print my tickets?

Retrieving your ticket depends on the type of ticket you have and the rail operator. 

In general you can rely on the instructions in your confirmation emails, as they will provide you with the necessary steps and will of course adapt to each rail operator and ticket type.


Select a carrier:


SNCF and Lyria tickets

We issue two different types of tickets: print-at-station or print-at-home e-tickets.

E-tickets:

  • You can print them yourself on A4/Letter sized paper;
  • Present the tickets’ barcode using our Android or iOS apps;
  • Print it from a SNCF self-service terminal. At the terminal, go to the ‘e-billet’ section and then choose ‘print confirmations and memos’ and enter your 6-character booking reference. You can find it in your confirmation email or in the tickets section of your account;
  • If you have added a loyalty/frequent traveller card to your profile, then you have nothing to print. The e-ticket is saved onto your card which you will need to be present upon inspection.

Print-at-station tickets:

  • Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account;
  • Print them from a SNCF self-service ticket terminal using your loyalty card;
  • Retrieve them from a SNCF ticket office at a station using your booking reference and name.

If you would like to view detailed instructions on how to retrieve your print-at-station ticket, please click here.

A very limited amount of (small/remote) train stations in France (TER regional stations) may not be equipped with self-service ticket terminals or ticket offices. In this case you should retrieve your tickets at another station beforehand. 


Eurostar tickets

For Eurostar reservations, we provide either print-at-home e-tickets or print-at-station tickets.

E-tickets:

Print-at-station tickets:

  • Print them from a Eurostar (UK departures) or SNCF (France departures) self-service terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account;
  • Print them from a Eurostar self-service ticket terminal using your Eurostar loyalty card;
  • Retrieve them from a Eurostar (UK departures), Railtours (Brussels departures) or SNCF (France departures) ticket office at a station using your booking reference and name.

If you are departing from the UK or Brussels, please click here for detailed instructions on how to print your tickets.

If you are departing from France, please click here for detailed instructions on how to print your tickets.


Thalys tickets

For Thalys reservations, you will either receive a print-at-home e-ticket (sent to you by Thalys) or a print-at-station ticket.

E-Ticket:

  • You can print it yourself on A4/Letter sized paper;
  • Display the tickets’ barcode (which is attached to the confirmation email sent to you by Thalys) on your smartphone or tablet;
  • If you have a Thalys TheCard then you won’t need to print anything. Simply display your TheCard upon inspection on board.

Print-at-station ticket:

  • You can use a SNCF self-service terminal, by entering your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account.

Important: Stations outside of France are not equipped with SNCF terminals, so you will only be able to print these tickets from a train station located within France. We will warn you before purchase if this is the case. 

If you would like to view detailed instructions on how to retrieve your print-at-station ticket, please click here.

I did not receive my Thalys confirmation email or e-ticket!

Sometimes the confirmation email, which also acts as your e-ticket, is re-directed to your spam box or some email providers block the email altogether. No worries, there is a solution. 

Go to  Thalys' website and click "My tickets" at the top right of the page. You will be asked for your PNR/Reservation code (the 6-letter reference provided to you after purchase) and a passenger's last name. Enter these details and you will be able to download your e-tickets or re-send them to your email address yourself. 


Deutsche Bahn tickets

You will receive your Deutsche Bahn e-ticket (‘Online-Ticket’) attached as a PDF file in your confirmation email. You can also download it directly from your account, in the tickets section.

Your ticket can be presented on board using one of the following methods:

  • Print it on A4 or letter sized paper;
  • Present the tickets’ barcode using our Android or iOS apps;
  • You will also receive a Mobile-Ticket in your confirmation email, as a .PNG file, which you are simply able to download to your phone and display on board.

Trenitalia and Thello tickets

You will receive a print-at-home e-ticket which is attached as a PDF file in your confirmation email. The conditions for printing tickets do vary for different trains. Please read the instructions in your confirmation email carefully as they provide the most accurate details for your ticket type.

In general, you can rely on the following:

 Frecciarossa, Frecciargento, Frecciabianca and InterCity trains:

  • You do not need to print anything and instead you only need to quote your 6-character booking reference (PNR) on board. You can find this in your confirmation email or in the tickets section of your account;
  • If you wish, you can still print the ticket on A4 or letter sized paper;
  • You must bring a valid piece of ID to present on board (passport, driver’s licence, national ID card).

Regionale (Regional) trains:

  • Print the ticket on A4 or letter sized paper;
  • Present the tickets’ barcode using our Android or iOS apps;
  • You must bring a valid piece of ID to present on board (passport, driver’s licence, national ID card).

Italo tickets

You will receive a print-at-home e-ticket which is attached as a PDF file in your confirmation email. You must:


Renfe and Renfe-SNCF tickets

You will receive a print-at-home e-ticket which is attached as a PDF file in your confirmation email.

You must either:

  • Print it yourself on A4 or letter sized paper;
  • Print it from a Renfe ticket machine at a station, no later than 15 minutes before departure, using your booking reference. You can find a list of all stations equipped with ticket machines on this page

Please note that if you opt to print your tickets on a self-service terminal, Renfe tickets for domestic journeys in Spain must be printed at a Renfe self-service terminal. These self-service terminals are only available at select Spanish rail stations.

Renfe-SNCF tickets for international journeys between Spain and France may booked through either SNCF or Renfe reservation systems. Please review your confirmation email for printing instructions. SNCF tickets cannot be printed on Renfe self-service terminals and vice versa, so you will need to know at what station and in what country your tickets must be printed before departure. If you have any questions please contact us.


OUIBUS

You will not have to print any tickets. Instead, you just need to present ID (passport, licence) upon boarding the bus.


OUIGO tickets

You will receive your OUIGO tickets four days before departure. They are sent to you by OUIGO as PDF files via email and they can also be downloaded from your Trainline account. If you buy your ticket less than 4 days before departure, then you will receive it immediately. OUIGO tickets must be printed on A4 or letter sized paper or displayed using a smartphone (m-ticket).


SBB CFF FFS tickets

You will receive your SBB ticket attached as a PDF file in your confirmation email. Please pay close attention to the ticket instructions provided. You can download your ticket directly from your Trainline Europe account or via the confirmation page of your booking provided in your confirmation email. You will not be able to print your ticket at the station, nor will employees be able to do this for you at a counter.

Depending on your ticket type, it can be presented on board using one of the following methods:


SNCB, DSB, and NS tickets

You will receive your e-ticket attached as a PDF file in your confirmation email. Please pay close attention to the ticket instructions provided. You can download your ticket directly from your Trainline Europe account or via the confirmation page of your booking, provided in your confirmation email. You will not be able to print your ticket at the station, nor will employees be able to do this for you at a counter.

Depending on your ticket type, it can be presented on board using one of the following methods:


ÖBB tickets

Depending on which ÖBB fare you have booked, you will either receive:

  • Your e-ticket attached as a PDF file in your confirmation email (Sparschiene fare)
  • Your confirmation email with a link to generate your e-ticket in PDF format (Standardpreis fare)

How do I generate my ÖBB ticket?

    I have a Trainline account 

To generate your e-ticket in PDF format, you can visit  the  ticket  section of your Trainline account and click on the Generate documents button below your booking to start the ticket generation process. 

Then, click on the Generate ticket button to confirm you want your e-ticket generated. 

    I do not have a Trainline account

If you have booked your tickets without creating an account, please follow the steps below:

  1. Visit the confirmation page of your booking. You can find the link to this in your confirmation email.
  2. Click on the Generate documents button below your booking to start the ticket generation process. 
  3. Click on the Generate ticket button to create your ticket in PDF format.
Note: once a ticket has been generated, it becomes non-refundable and non-exchangeable. We recommend holding off on generating your ticket until you're sure you'll be traveling.

How can I present my ticket aboard the train?

If your ticket is a for a domestic journey (within Austria), it can be presented on board using one of the following methods: 

  • Print it on A4 or letter sized paper;
  • Present the pdf on a smartphone;
  • You may also be asked to provide a valid form of identification.

If your ticket is for a cross-border journey, you must: