How do I exchange my ticket?
Please select the carrier that you will be travelling with:
SNCF, Eurostar, Thalys and Lyria Tickets
If you wish to exchange your tickets, you can visit the tickets section of your account and click on the exchange button. From there you will then be able to search for a new set of tickets, which you can exchange against your existing ones. There may be a price difference, so an additional payment may be required. Or if you’re lucky, we can refund you!
If there is an issue with your exchange and it does not work, then you can always cancel your ticket and then book a new one. Please take note of your fare conditions to make sure that the refund and exchange conditions are identical. If they are not identical, then please get in touch with us and we will happily exchange your tickets.
Do consider that we will need to know some time in advance. So if you need to make a last minute exchange, it is best to do so at the station or by phon
Deutsche Bahn tickets
Tickets can be exchanged for a fee directly on OUIGO’s website.
Trenitalia and Italo
For applicable fares, tickets can be exchanged for both Trenitalia and Italo within your trainline account in 'My Booking'.
Most Renfe tickets have identical exchange and refund conditions. You can cancel your existing booking through your account and book new tickets with us.
NS, SNCB, SBB, ÖBB, and DSB tickets
There is no official exchange process for tickets with these carriers. If your conditions allow it and are refundable (or partially refundable), you must cancel your booking and make a new one.