Trainline Help (FAQ)

Ticket terms & conditions

  • I can’t print on A4 paper!
  • Are the terms and conditions of tickets important?
  • Thello ticket conditions
  • Can you translate my ticket? I can’t understand it!
  • When do my tickets become available?
  • Why can’t I refund my ticket?
  • Tickets for children: do I need to buy one?

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