Trainline Help (FAQ)

My tickets

  • Can I pre-book my tickets and pay later?
  • How will I receive and print my tickets?
  • Can I receive my ticket by mail?
  • Why did I receive a print-at-station ticket? I wanted an E-ticket!
  • I cannot open the attachment in my email
  • I want to pay for another passenger’s ticket.
  • Can I change the name on my ticket?
  • Why haven't I received my confirmation email or why is my ticket in preparation?
  • I accidentally bought the wrong ticket!
  • How do I print my ticket at a French (SNCF) station?
  • How do I print my Eurostar ticket?
  • I can’t print on A4 paper!
  • Do I need to validate my tickets?
  • How do I import my tickets into my Trainline account?

Categories

  • Business management
  • Making a reservation
  • Planning my trip
  • My tickets
  • Seating
  • Payment
  • Ticket changes, refunds & cancellations
  • Stations and connections
  • Booking or technical issues
  • My account & passengers
  • My cart
  • Bikes, pets & age-related discounts
  • Rail operators and pricing
  • Ticket terms & conditions
  • About us
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