Reservations for holders of a transport card for the disabled or for companions of a person with reduced mobility.
I have a disability transport card issued outside of France, Germany or the UK, and/or require a wheelchair assisted seat.
If you are a holder of a government recognised transport disability card, please be aware that most European rail operators will only recognise domestic cards. For example, if you hold an American disability transport card, it may not be applicable as many international cards are not recognised and instead the cards are only valid in their issuing country. For further information about this (or if you would like to make a booking) please contact the relevant rail operator directly. We are unfortunately not able to facilitate these types of reservations yet nor are we able to reserve wheelchair assisted seats. We do hope to integrate this feature into our booking system very soon though!
I have a French, British or German disability transport card and/or require a wheelchair assisted seat.
We are unfortunately not able to facilitate these types of reservations either. Instead you can contact SNCF, Eurostar or Deutsche Bahn directly to make your reservation. We would very much like to manage bookings for persons with reduced mobility, holders of a disability card and their carers and attendants. However, at this point in time we do not have the necessary procedures in place as it is a complex process. Hopefully we will be able to do this in the near future.
I do not hold a transport card for the disabled but require assistance at the station.
If you do not require a wheelchair assisted seat and instead need some assistance at the station, then you can most certainly still book your tickets with Trainline. Once you have made your reservation with us, all you need to do is contact the relevant rail operator and organise a mobility-assistance service for your day of travel. Depending on the rail operator and station, this can be free of charge.
Please note: at this time we cannot sell tickets for seats assigned to disabled passengers on any trains. If you need to make special arrangements for this type of seat, please contact the appropriate rail carrier for that route.
Who to contact
Who you need to contact in order to make bookings for passengers with reduced mobility depends on the journey and rail operator(s) involved. Here is a list of websites with information on this subject from each rail operator within our network:
France
When making a reservation on OUIGO's site, be sure to select "Low mobility passenger" after you've entered all of the information regarding your planned reservation.
OUIBUS requires that you contact them directly
- at least 36 hours before your journey (only working days are counted);
- from 08:00 to 20:00 at 09 69 32 33 48.
United Kingdom
Germany
Deutsche Bahn will assist you in finding suitable connections, purchasing tickets for reduced mobility passengers, and reserving seats. They will send your travel documents by post or prepare them for collection at a ticket machine.
Contact them at (0049) 180 6 51 25 12 daily from 06:00 to 22:00 (20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider).
Italy
Spain
Call the Atendo Central Office at +34 91 774 40 40 or email them at oca.accesibilidad@renfe.es.
Switzerland
SBB/CFF (Switzerland)
Denmark
The Netherlands, Belgium, and Luxembourg
Fares for passengers with reduced mobility are not displayed online. You must contact Thalys by telephone or at one of their counters in order to inquire about fares and special services that they provide. You can call them at +32 70 66 77 88 (max. € 0.30/min). Telephone booking fees do not apply to fares that cannot be purchased online, such as this type.
SNCB/NMBS (Belgium)
NS (the Netherlands)
CFL (Luxembourg)
Austria
Contact CAT 24 hours a day at +43 1 25 25 0 or write to them at info@cityairporttrain.com.