My Eurostar train was canceled, what should I do?
If your Eurostar train was canceled, your options are:
- You can ask for a full refund of your ticket (if you had a round-trip ticket, you can ask for a refund of both legs if you won’t be travelling at all).
- If you still wish to travel, you can get a free exchange, as long as the departure and arrival stations as well as the class of service stay the same.
Whichever option you choose, your first step is to get in touch with us through our contact page. Please include your 6-character booking reference. If you’d like to get your tickets exchanged, please also mention which new travel date and train time(s) you’d like. We’ll answer you as soon as possible.
In the case of an emergency, you can also contact Eurostar (via Twitter for instance) to ask for an exchange. They may not agree to the exchange and tell you to get in touch with us instead. If you go directly to a Eurostar counter at the station, however, they will make a free exchange for you.