SNCF French rail strikes 2018

If there’s a strike or your train is cancelled, your first reflex should be to contact the carrier directly, either via their website, at the station or on the phone (+33 9 82 35 35 35 for SNCF) to get information and know what solutions are offered to you.

SNCF strike scheduled from April to June, 2018

SNCF has announced a new type of alternating strike this year, with a set calendar they’ve released. Two days out of five will be affected, starting on the 3rd of April 2018 and lasting until the 28th of June 2018 (3 months).

If you'd like to ask for a refund of your ticket, you can do so on our dedicated form.

Train circulation will be affected from the first departure on a strike day to midnight of the second strike day. Here’s the strike calendar:

The affected dates are:

April: 3, 4, 8, 9, 13, 14, 18, 19, 23, 24, 28 and 29.

May: 3, 4, 8, 9, 13, 14, 18, 19, 23, 24, 28 and 29.

June:  2, 3, 7, 8, 12, 13, 17, 18, 22, 23, 27 and 28.

SNCF.com is the best way to know if your train is running. SNCF has promised to make known which trains will be running (the “transport plan”) on a strike day the day before at 5 p.m. So, for example, if you’re travelling on the 13th of May, you’ll be able to check train circulation for the day starting at 5 p.m on the 12th on SNCF.com.

SNCF has also closed sales for certain trains. Closed sales don’t mean a train is necessarily cancelled; it may still run. The safest is to check the evening prior at 5 p.m what its status is. SNCF is also guaranteeing that the trains currently bookable until May 31st will run as planned.

There are three possibilities for trains scheduled until the 31st of May:

  • Train available to book: If a TGV is marked as available to book (until the 31st of May), even on a strike day, then it is sure it will run as planned. You can purchase these tickets without worry. 
  • Cancelled train: It’s guaranteed this train won’t run.
  • Unavailable or full train: We don’t know yet if this train will run or not. Bookings are closed for this train, but they may reopen closer to departure if it’s confirmed the train will run.

Trips from the 1st of June to the 31st of June: 

SNCF hasn’t told us what exceptional measures will be allowed in June yet. So, for the time being, normal fare conditions apply. 

SNCF (TGV and Intercités) Trains

Trips from the 3rd of April to the 29th of April

If you were unable to travel due to the strikes,  get in touch with us to ask for a refund of your tickets

Trips from the 30th of April to the 31st of May

If your travel date is a strike day, or if your train isn’t running, you have two options:

1
  Option 1: travel on a different train (for free)


If you’d still like to travel, SNCF has planned the following measures for the 2018 strikes, so you have options:

- You can  exchange your ticket for free on our site and apps. Even if fares are displayed during the search process of the exchange, the exchange itself will be free. Check the exchange estimate to be sure before confirming. If it looks like you need to pay something, don’t continue with your exchange and get in touch with us . Once the ticket is exchanged, its new price will be €0, that’s normal. 

- You can also ask for a free exchange at an SNCF counter or on the phone (+ 33 08 92 35 35 35). 

- If you have a TGVmax ticket, you’ll be able to use it on another TGV making the same route the same day. It can't be exchanged, so your seat won’t be guaranteed.

You can also cancel your own ticket and rebook a new ticket from scratch. If there’s a difference in price or fees are applied, however, you won’t be able to get refunded for these. 
If you decide to travel anyways, and you’ve used your ticket, it becomes non-refundable (even if your initial train was cancelled).
2
       Option 2: decide not to travel and get a refund

If your train is cancelled due to the strike or events and you decide not to travel, your ticket is fully refundable. You can  cancel your own ticket and process a full refund directly through the tickets/upcoming journeys section of your Trainline account, or, if you do not have an account, cancel your ticket on the confirmation page for your booking, included in your confirmation email.

If the site offers you a full refund (i.e no fees deducted), confirm your ticket cancellation.

If the cancellation does not work or you are not offered a full refund (i.e. there is a fee being deducted or the ticket appears as non-refundable), contact us through  our contact page. Please include your 6-character booking reference. We’ll happily look into the cancellation and refund for you.

Important: It is not possible to refund any tickets* (under the special strike provisions) for departures outside of the strike period. If your ticket is not for a strike day, its original fare conditions apply. For example, a Prems’ ticket for the 10th of May remains non-refundable and non-exchangeable.

* If your ticket conditions are fully refundable anyway, you can of course cancel them. :-)

Trips from the 1st of June to the 30th of June

SNCF hasn’t told us what exceptional measures will be allowed in June yet. So, for the time being, normal fare conditions apply. 


TER SNCF trains

Your TER ticket is valid for 10 days starting on the day it was booked. If you’ve booked a trip for the 8th, you’ll be able to use your ticket until the 18th. The 17th is the last full day of validity for your ticket.   

If you’d like to cancel your ticket and get a refund (and cancellation is not available on our site and apps), you can contact us through our  contact page.

Circulation info is available on the TER site of each region, on the day before, at 5 p.m.:  


OUIGO trains

Definite timetables for OUIGO trains are announced on the day before at 5 p.m on  Ouigo's site.

If a refund is needed, OUIGO’s client services will handle it. Your cancelled train will be automatically refunded to you: you’ll be sent vouchers by email. 


TGV Lyria trains

If your train is cancelled and you no longer wish to travel, you can cancel your train and get a full refund of your ticket on our site and apps.

If you’d rather exchange your ticket, you can call SNCF directly at +33 9 82 35 35 35 or go to a SNCF counter.


Eurostar trains

If your Eurostar train is cancelled and you’d rather not travel, you can contact us through our  contact page for a refund.

Alternatively, you can have Eurostar exchange your ticket for free, directly  via this page, on the phone, social media, or at a Eurostar counter.

If Eurostar is unable to exchange your ticket, you can process a regular exchange on our site and then get in touch with us: we’ll do our best to get these exchange fees refunded.

Eurostar’s traffic info  can be found here.


Thalys Trains

If your train is cancelled, you can ask for a free exchange of your tickets to the trains departing directly before or directly after yours only, at a Thalys counter or by calling (+33) 825 84 25 97. 

If you no longer wish to travel, you can ask for a full refund of your ticket. In that event,  get in touch with us

Real-time traffic information can be found on  Thalys’ site.


DB-SNCF Trains

  • If one of your trains is cancelled on a strike day, you can cancel your trip directly from our site and apps and ask for a refund.
  • If a fee is applied during the cancellation process or if it doesn’t work, you can ask Deutsche Bahn for a refund by filling out this form.