SNCF French rail strikes 2018

If there’s a strike or your train is cancelled, your first reflex should be to contact the carrier directly, either via their website, at the station or on the phone (+33 8 92 35 35 35 for SNCF) to get information and know what solutions are offered to you.

SNCF strike from the 6th and 7th of July 2018

A new strike was announced on these dates, and train schedules were affected from the 5th of July at 19:00 to the 8th of July at 8:00. 

If you were unable to travel due to the strikes,   get in touch with us to ask for a refund of your tickets

SNCF.com is the best way to know if your train is running no matter the circumstance. During the strike period, SNCF promised to announce which trains would be running (the “transport plan”) on a strike day, the day before travel at 17:00. So, for example, if you were travelling on the 13th, you’d have be able to check train circulation for the day starting at 17:00 on the 12th on SNCF.com. This website is accessible at any time, including non-strike periods. 

There are three possibilities for trains scheduled on announced strike dates:

  • Train is available to book: if a TGV is marked as available to book, even on a strike day, then it is sure it will run as planned. You can purchase these tickets without worry. 
  • Cancelled train: it’s guaranteed this train won’t run.
  • Unavailable or full train: We cannot know if this train will run or not. Bookings are closed for this train, but they may reopen closer to departure if it’s confirmed the train will run. This is up to SNCF. 

SNCF strike from April to June, 2018

SNCF announced a new type of alternating strike this year, with a set calendar they released beforehand. Two days out of five were affected, starting on the 3rd of April 2018 and lasting until the 28th of June 2018 (3 months).

Train circulation was be affected from the first departure on a strike day to midnight of the second strike day. Here’s the strike calendar:

The affected dates were:

April: 3, 4, 8, 9, 13, 14, 18, 19, 23, 24, 28 and 29.

May: 3, 4, 8, 9, 13, 14, 18, 19, 23, 24, 28 and 29.

June:  2, 3, 7, 8, 12, 13, 17, 18, 22, 23, 27 and 28.


Info about trains and strike solutions, by train type:

SNCF (TGV and Intercités) Trains

Trips from the 3rd of April to the 30th of June

If you were unable to travel due to the strikes,  get in touch with us to ask for a refund of your tickets

Important: It is not possible to refund any tickets* (under the special strike provisions) for departures  outside of the strike period. If your ticket is not for a strike day, its original fare conditions apply. For example, a Prems’ ticket for the 10th of May remains non-refundable and non-exchangeable.

If your ticket conditions are fully refundable anyway, you can of course cancel them. :-)


TER SNCF trains

Your TER ticket is valid for 10 days starting on the day it was booked. If you’ve booked a trip for the 8th, you’ll be able to use your ticket until the 18th. The 17th is the last full day of validity for your ticket.   

If you’d like to cancel your ticket and get a refund (and cancellation is not available on our site and apps), you can contact us through our  contact page.

Circulation info is available on the TER site of each region, on the day before, at 5 p.m.:  


OUIGO trains

Definite timetables for OUIGO trains are announced on the day before at 5 p.m on  Ouigo's site.

If a refund is needed, OUIGO’s client services will handle it. Your cancelled train will be automatically refunded to you: you’ll be sent vouchers by email. 


TGV Lyria trains

If your train was cancelled and you no longer wish to travel, you can cancel your train and get a full refund of your ticket on our site and apps.

If you’d rather exchange your ticket, you can call SNCF directly at +33 9 82 35 35 35 or go to a SNCF counter.


Eurostar trains

If your Eurostar train was cancelled and you’d rather not travel, you can contact us through our  contact page for a refund.

Alternatively, you can have Eurostar exchange your ticket for free, directly  via this page, on the phone, social media, or at a Eurostar counter.

If Eurostar is unable to exchange your ticket, you can process a regular exchange on our site and then get in touch with us: we’ll do our best to get these exchange fees refunded.

Eurostar’s traffic info  can be found here.


Thalys Trains

If your train was cancelled, you can ask for a free exchange of your tickets to the trains departing directly before or directly after yours only, at a Thalys counter or by calling (+33) 825 84 25 97. 

If you no longer wish to travel, you can ask for a full refund of your ticket. In that event,  get in touch with us

Real-time traffic information can be found on  Thalys’ site.


DB-SNCF Trains

  • If one of your trains was cancelled on a strike day, you were able to cancel your trip directly from our site and apps and ask for a refund.
  • If a fee was applied during the cancellation process or if it didn't work, you can ask Deutsche Bahn for a refund by filling out this form.