Are the terms and conditions of tickets important?
Yes. The terms and conditions of tickets are very, very important.
They define exactly what you can or can’t do regarding refunds, exchanges, changing your travel dates and/or destination. We do not create the conditions ourselves. Instead they are implemented by the rail operators and we are legally obliged to stick to them. So if your ticket is non-refundable, then it was not us who created this condition and instead it was the rail operator. For this reason it is always really important to read the fine print before you book. Once you have booked and paid for your tickets, we are very limited in what we can do. So always double check everything before you pay.