OUIGO ticket conditions
Launched in April 2013, OUIGO is a low-cost affiliate of SNCF. It offers train tickets between the Paris area and several cities within France, for prices from €10 for adults and €5 for children.
The specific ticket conditions are as follows:
- OUIGO tickets are not refundable.
- OUIGO tickets are exchangeable online, up to 1 hour before boarding (€10 exchange fee per passenger). An exchange is not possible at the station.
- Boarding starts 30 minutes before departure.
- OUIGO tickets can only be exchanged for another OUIGO ticket with identical departure and arrival stations.
- You will receive your OUIGO ticket by 4 days before departure (or immediately if you have booked less than 4 days prior to departure).
- OUIGO tickets must be printed on A4 paper or presented on a Smartphone/Tablet as a m-ticket via the OUIGO app.
- SNCF discounts and reductions do not apply to OUIGO tickets.
Are your tickets the same price as those sold on the OUIGO website?
Yes, they certainly are! We do not charge any extra fees to our customers, instead we receive a commission from OUIGO for every ticket sold.
Are OUIGO tickets refundable?
No. They are only exchangeable.
How do I exchange my OUIGO tickets?
An exchange is possible up until 1 hour prior to boarding (1 hour 30 minutes before departure). You can only exchange your ticket for another OUIGO ticket. You can exchange your ticket for €10 per passenger online (on the OUIGO website).
To exchange your ticket, click on the Tickets tab at the top of the page, select the relevant ticket and click exchange at OUIGO.com
Can I exchange a ticket that I have already printed?
Yes. This makes no difference at all.
Can I change the name on my ticket?
Yes. As the ticket is registered to a specific name a transfer can incur charges. A change of name is free within 60 minutes of booking the ticket. If you wish to change the name after that, you can change it online at OUIGO.com for a €10 fee per passenger.
To change your ticket, click on the Tickets tab at the top of the page, select the ticket you wish to change and click on exchange at OUIGO.com